FAQ
General
The services that we provide are:
- Free and Paid Tools to launch your business
- Golden Nuggets (short and condensed videos)
- PDF Templates
- PDF Guides
- Tutorials
- Webinars
- Entrepreneurial Guidance
- Tailored Entrepreneurial Sessions
- Choose Your Starting Point
- Website Design & Maintenance
- Landing Page Design & Maintenance
- Google Tags Configuration
- Google My Business Creation
- Facebook Business Page Creation
- Instagram Business Page Creation
- LinkedIn Business Page Creation
- Yelp Business Page Creation
- S.E.O.
- Logo Design
- Social Media Banner Design
- Email Signature Design
- Fillable PDF Design
- Remote Support
- Urgent Remote Support
We offer our services in English and Spanish.
We use Stripe as our payment gateway, which allows us to accept the following cards:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
- Union Pay
For our Canadian clients we also offer Interac as an option.
Our initial starting point is created to meet all the primary functions and features that your business needs. Your website is your online office, so it will be made having that in mind: it will have an elegant design, portraying your professionalism across it, allowing you to attract potential clients. Your site will be responsive, meaning it will look good on all the smart devices such as phones, tablets and desktops. It will run on our fast VPS web servers and be secured with our SSL certificates.
Want to upgrade your chosen starting point and keep growing in the future? No problem! All our websites are created on WordPress, which has a user-friendly system, letting you add additional content to it. Your site will also be built with on-page SEO foundations, improving your website to increase its visibility in Google and other search engines.
We offer more features and functionalities that you can take advantage of! In case you don’t see what you’re looking for, let us know and we’ll create something tailored for you.
Yes! We offer two types of email accounts to our clients:
- All our starting points include a standard business email address, which is hosted in your domains’ hosting server. This is a basic one with a 10GB inbox, created using Hostinger.
- We also know that there are clients that require a more powerful email address, and that is why we offer, as an upgrade, a G Suite professional email. It allows you to use your domain name for your email while using the easy-to-use Gmail platform.
Once you set up an account with us, we take care of all the configurations and technical stuff to make sure that it works, and the only thing you have to do is to log in to your account on your devices, to which we can also guide you on.
Our amazing clients refer us to another potential clients, so, if you’re here, it’s most likely that one of them recommended us to you! To learn more about our company, we invite you to visit our About page here and our LinkedIn profile here. You can also give a look to our reviews that are located at the footer of every page of our site, to see what our customers have said about us.
Yes, 30 days no questions asked.
Sure! Something that characterizes us is that we make sure to take care of everything related to your website, offering a service that guarantees a good outcome. In case anything goes wrong, we will fix it free of charge.
There is no additional charge for tech support related to your website if you chose a starting point with us. We do offer remote support to our clients that covers other services or problems like printing issues, computer too slow, antivirus set up, malware removal, and more. If you’re interested in knowing more, please reach out to us to see how we can help you.
A customer panel is a dashboard where you’re able to manage your appointments: book, reschedule and cancel your meetings. In there, you can also share all the information we will need to help you in your project, like filling the forms, submitting your company info, reviewing and signing the contract, etc.
You can access the Customer Panel by clicking on our menu, which is located in the lower left corner on desktop view and at the top on mobile. In there you will find an icon to login, or you can access by clicking here.
Please follow this steps:
- Access the Customer Panel by clicking on the login icon that is in our menu, or by clicking here
- Once the Customer Panel loads, click on the option that says “Forgot Password?“
- Type the email you used to create your account/make the appointment
- Click on the button that says “Send“
- You will receive an email with a link to reset your password
If you don’t receive the email within 30 minutes, please call us at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 3 to reset your password. You can also send us an email to appointments@rgathenomad.com
Sign Up
Choose your Starting Point
It’s really easy! You just need to fill out our contact form, or send us a message in the online chat, letting us know that you want to sign up! We’ll talk about your needs, help you choose a starting point that matches your requirements and send you to our sign up page.
The sign up page is a form where we ask for the details of your business. There, you will share with us everything we will need to design your website.
Once you’ve already signed up, we will start setting up your website’s server right away and securing your business domain name (if needed). Then, we will send you our sign up form, which will lead you through every step of the design process. It helps you give us all we need to create a website that matches your business image. This is a fast and easy process, allowing us to portray on your website exactly what you have in mind.
Entrepreneurial Guidance
Yes, we offer a 30-minute Free Consultation where we can talk about your goals and needs, so we can create a map together and define the path to follow to achieve those objectives. You can request one here.
This is a session to talk! Yes, just talk. We won’t try to sell you anything; all we want to do is listen to you and get to know the goals you want to reach, so we’re able to give you tips and tailored advice, that way you can start taking the first steps towards your objectives. This, with the purpose of seeing if we’re a match and if we’re going to be able to go along with you in your adventure, and in case we’re not, you won’t leave empty handed!
You can make an appointment by clicking on any of the “FREE Consultation” buttons along the page or by clicking here.
In order to ensure that all our clients get the attention they deserve, we require that all cancelations are done up to 2 hours before the appointment.
We understand that sometimes life happens, so if you need to cancel an appointment within 2 hours of the scheduled time, please call at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 3. You can also send us an email to appointments@rgathenomad.com
To make sure that every client gets the assistance they deserve, we require that all appointments are rescheduled up to 2 hours before the time you chose.
We know that unexpected things happen, so if you need to cancel an appointment within 2 hours of the scheduled time, please call at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 3. You can also send us an email to appointments@rgathenomad.com
There are 3 main reasons why you may not be able to make an appointment:
- There aren’t any available slots
- You are trying to select an appointment date within 1 day
- There is a problem with our servers. Please call us at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 3. You can also send us an email to appointments@rgathenomad.com
There are 2 main reasons why your appointment request could be rejected:
- We are not able to provide the level of service you require. This happens when the client is requesting a meeting to review a project that we can’t fulfill.
- Something unexpected happened on our end and we need to reschedule. If this is the case, we will reach out so we can coordinate another date.
You can access the Customer Panel by clicking on our menu, which is located in the lower left corner on desktop view and at the top on mobile. In there you will find an icon to login, or you can access by clicking here.
Please follow this steps:
- Access the Customer Panel by clicking on the login icon that is in our menu, or by clicking here
- Once the Customer Panel loads, click on the option that says “Forgot Password?“
- Type the email you used to create your account/make the appointment
- Click on the button that says “Send“
- You will receive an email with a link to reset your password
If you don’t receive the email within 30 minutes, please call us at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 3 to reset your password. You can also send us an email to appointments@rgathenomad.com
There are 2 options:
- Access the Customer Panel by clicking on the login icon that is in our menu, or by clicking here. Login and select the appointment you would like to cancel or reschedule.
- Call us at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 1. You can also send us an email to appointments@rgathenomad.com
Sometimes the notification emails arrive in your spam folder, please make sure this is not the case.
Other times, the notifications can take some time to arrive, please wait up to 30 minutes to make sure this is not the case.
If you have tried both steps and the notification is not in your inbox, please call us at +1 (888) 208 – 3844 or +1 (657) 245 – 2780 option 3. You can also send us an email to appointments@rgathenomad.com
The Tribe
We’re currently working on a new version of The Tribe! While we tweak the details and work on the finishing touches, you can click here to register to our waitlist and be notified when it is finally out there!
Pricing
Choose your Starting Point
We have NO set up fees or any hidden fees; we believe that pricing should be transparent and upfront. Our starter pricing is $50 USD a month on a 12-month contract. To sign up, we will need a credit card to set up your first month’s payment, and you don’t have to worry: it will be securely captured through credit card for your convenience and protection.
Our starting point services provide three main benefits: affordability, ease of use, and peace of mind. With our flexible payment plans, you’re able to have a professional-quality website by splitting its cost into 12 small easy-to-make payments, instead of dividing it into two payments like other web design companies do. We are essentially financing your website at a zero percent interest rate!
The subscription process we offer is easy to use and easy to start, with no upfront costs and a simple payment program that gives any business, even small ones with a tight cash flow, the opportunity to have a world-class website.
And last but not least, our website plan delivers peace of mind: your site will be managed and kept up by our team, and you don’t ever have to worry about maintenance issues or troubleshooting errors; we will ensure that your website is always running smoothly and take care of any problems that may arise.
This starting point includes a One-Page website, which will have up to six sections. Like its name says, this a single page site with a content that is fully loaded on that initial page, making the experience more continuous and fluid for the visitors. To make it more tailored, we offer industry-related templates to match the niche in where your business is at, but we also have the option of creating a custom design for an additional cost.
This one is the most popular! We took the benefits of the basic starting point and improved it by adding more pages where you’re able to showcase, in a structured way, more information about your business. Based off on the same framework design used on the basic one, you’ll have a Full Website that comes with 5 pages, with functionalities such as SMS notifications, CRM integrations and pop up lead capture functionality.
Want to take advantage of technology to benefit your business? Then the premium starting point is the best we can offer you! It’s the one for those who want to focus on automation, and the best of the best of our provided options. This powerful starting point comes with the same framework design as the deluxe one, but we will build you a larger site with extra goodies. It has 20 pages, review posting and advanced Zapier integrations.
Entrepreneurial Guidance
Yes, we offer a 30-minute Free Consultation where we can talk about your goals and needs, so we can create a map together and define the path to follow to achieve those objectives. You can request one here.
We offer one Free 30-minute discovery session and, if you decide to move forward, the next ones will have a cost. The investment price is $45 USD per hour.
The Tribe
No! We know that when we’re starting our own business, every dollar matters so we have to stretch them. Because of that, becoming a member of The Tribe has no cost! We offer a low-entry point: you will always have free options to achieve your objectives, or you can use the available paid ones that will make you reach your business’ goals faster.
Legal
Choose your Starting Point
Any contracts that are terminated before the final 12-months’ time will have a cancellation fee of 50% of your remaining balance, and your website will be terminated. If you wish to cancel your contract and take your site to another hosting provider or website management team, the remaining balance of your contract must be fully paid, so we can prepare and share with you a zip file that contains all the information that was created for your project.
Once your contract is up, we have three options for you to choose from:
Option 1
Renew your contract, and get a brand new design for free! It’s been a year since we first built your website, times have changed, and your business may have taken a new direction. If that’s the case, you can take advantage of an up-to-date design.
Option 2
Automatically move to our month to month maintenance plan for the same monthly cost you were paying before. From here, you can enjoy the perks of having us actively hosting and maintaining your website. You will continue to enjoy unlimited content updates, licensed use of our plugins and any premium features that we already created for you.
Option 3
We can package up your website files and deliver them over to you so you’re able to host, manage, and maintain your website moving forward.